Our cabinets arrive fully assembled but may require some ‘levelling’ when positioning to avoid mis-alignment of the doors. This is common in products with four small points of contact, the feet, unless your floor is dead level. Rest assured this is not a product fault. Levelling is simple and means a small ‘shim’ is placed under one of the back legs. Alternatively, if your floor is particularly uneven, some ranges (eg New-Shaker) can be scribed in-situ by a competent person. If you need any help, please get in touch.

We make great efforts to photograph and represent our products accurately. However digital screens vary, just as the light in everyones home is different, so we cannot guarantee the product colour you receive will look exactly the same as on screen. When you order a painted or upholstered piece, we will post you a sample of the colour you’ve ordered, to ensure you like it and it’s what you’re expecting. To help you choose, we can also provide samples in advance of ordering. If you would like some please enquire here.

Wood is a natural product with each piece entirely unique. Different grain, texture, character and colour shades will occur. This is what makes wood so beautiful. We hand select all the materials we use for its visual appeal and none of the character will impair strength or suitability. Therefore the wood on your delivered product will look different to the one we photographed. Please enquire here if you would like a sample. For larger projects you are welcome to join us to select wood for use.

We aim to describe products clearly and accurately. You will find information on materials used, dimensions, finish and care on each individual product page. If you need more information or more clarity, please enquire.

All our furniture is hand-made to order. It’s because of this we are able to change the sizes and other elements of most products. For example we could change the species of wood, the glass type, hardware, internal configuration or paint colour. We also offer a bespoke service and welcome commissions for your truly unique piece, imagined by you and created in collaboration with us. If you would like to make any changes or commission a bespoke piece please enquire here. Find out more about our bespoke service here. 

Our furniture is often large so please ensure it will fit through to your room of choice; the room may be large but access may be tight. Dimensions are clearly shown on each individual product page. Our delivery partners are experienced in delivering large, heavy pieces of furniture, but the onus is on you to be confident the furniture will fit. This is particularly relevant if the furniture is going upstairs or there are any tight turns. We will do our best to help so please get in touch if you think you have anything other than straight forward access.

Delivery lead time is different depending on the furniture chosen. Please see individual product pages where there is a guide to the usual lead time. This is how long it usually takes to be made and ready for delivery. When it is ready we will let you know and our delivery partner will contact you to arrange a time to deliver. They will deliver to your room of choice, unpack, inspect with you and remove all packaging.

We charge delivery per order, regardless of how many pieces you buy, so you will only be charged for the largest/heaviest item in your order.

Depending on what you order, delivery is either by our preferred courier or specialist white-glove delivery partner with two people delivering to your room of choice, unpacking, inspecting with you and removing packaging. Delivery charges are calculated during your checkout.

If you think your delivery is anything other than straight forward please contact us here.

There will also be an additional charge for delivery to these postcodes; AB, DD, DG, PA, PH, TR, LD, HS, IV, KA, KW, LL, ZE, GY, JE, IM, PO(IOW). If your delivery address is to one of these areas we will contact you after you place your order to advise you of the additional charge or please contact us here.

We currently only deliver furniture to the UK mainland and are unable to deliver to Northern Ireland, the Channel Islands and the Isle of Man. If you would like to order furniture for shipping to these areas, or outside the UK please contact us and we will do all we can to help.

There will be an additional charge for delivery to these postcodes; AB, DD, DG, PA, PH, TR, LD, HS, IV, KA, KW, LL, ZE, GY, JE, IM, PO(IOW). If your delivery address is to one of these areas we will contact you after you place your order to advise you of the additional charge or please contact us here.

If a product is Made to Order this will be indicated on the product page along with a usual lead time for delivery. This means that when you place your order we make it especially for you, in your choice of size and finish. By default all Bespoke pieces and those with alterations are also Made to Order.

We want you to be delighted and enjoy your furniture for many years. If you would like a video call to view products or to visit our workshop in advance of ordering, please contact us.

As Made to Order, Bespoke pieces and those with alterations are made especially for you they cannot be returned unless faulty or incorrect. You can cancel a Made to Order, bespoke or product with alterations at any point in advance of delivery but you will be responsible and charged for any outlays relating to that piece up to the point of cancellation.

This does not affect your statutory rights. For more information please read our Terms & Conditions.

Each individual product page highlights how to look after that piece. In most cases it is little more than wiping with a soft, lint-free cloth and you shouldn’t use any products such as wax or polish.

We recommend you don’t put glasses or anything hot on the surfaces of any of our products without the use of a suitable mat.

Over time you may wish to re-oil the surface of certain products. Please contact us for help and advice with this.